DemandBridge - Whitelabel Error on DB Commerce Responsive Sites – Incident details

All systems operational

Whitelabel Error on DB Commerce Responsive Sites

Resolved
Major outage
Started 22 days agoLasted 40 minutes

Affected

DB Commerce

Major outage from 2:30 PM to 3:10 PM

All Storefronts - Responsive Interface

Major outage from 2:30 PM to 3:10 PM

Updates
  • Resolved
    Resolved

    Earlier today, the DB Commerce responsive site experienced a temporary service disruption. Our team identified the cause and restored normal operations.

    What happened: A component in our cloud hosting environment became unhealthy, which interrupted access to the responsive site.

    Resolution: Our team identified the affected component and restarted it, restoring full service.

    Impact: During the disruption, users may have experienced difficulty loading or accessing the responsive site. No data was lost, and no action is required on your part.

    We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team.

  • Investigating
    Investigating
    We are currently investigating this incident.