DemandBridge - Some EQ Distributor Customers Unable to Login Due to Contract Expired Message – Incident details

All systems operational

Some EQ Distributor Customers Unable to Login Due to Contract Expired Message

Resolved
Major outage
Started 2 days agoLasted about 1 hour

Affected

EQ Distributor Hosted

Major outage from 11:30 AM to 12:56 PM

FS1

Major outage from 11:30 AM to 12:56 PM

FH1

Major outage from 11:30 AM to 12:56 PM

FH2

Major outage from 11:30 AM to 12:56 PM

Updates
  • Resolved
    Resolved

    We have reset keys on the servers and this incident is now resolved.

  • Investigating
    Investigating

    We are currently investigating an issue on EQ Distributor where customers are seeing an incorrect "Contract Expired" message and are unable to log in.