DemandBridge - Notice history

All systems operational

100% - uptime

All Storefronts - Legacy - Operational

100% - uptime
Mar 2026 · 99.92%Apr · 99.97%May · 100.0%

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Mar 2026
Apr 2026
May 2026

All Storefronts - Responsive Interface - Operational

100% - uptime
Mar 2026 · 99.92%Apr · 99.97%May · 100.0%

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Mar 2026
Apr 2026
May 2026

DB Sourcing - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 99.79%May · 100.0%

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Mar 2026
Apr 2026
May 2026

EQ Commerce - Operational

100% - uptime
Mar 2026 · 99.97%Apr · 99.99%May · 100.0%

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Mar 2026
Apr 2026
May 2026
100% - uptime

FS1 - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 99.46%May · 99.93%

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Mar 2026
Apr 2026
May 2026

FH1 - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 99.41%May · 100.0%

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Mar 2026
Apr 2026
May 2026

FH2 - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 99.64%May · 100.0%

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Mar 2026
Apr 2026
May 2026

DB Distributor Hosted - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

DB Flowpoint - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

DB Reporting - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Notice history

May 2026

DB Commerce and DB Sourcing Scheduled Maintenance
  • Completed
    May 14, 2026 at 1:00 AM
    Completed
    May 14, 2026 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    May 14, 2026 at 12:00 AM
    In progress
    May 14, 2026 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 14, 2026 at 12:00 AM
    Planned
    May 14, 2026 at 12:00 AM

    We will be making code updates and improvements to our DB Commerce and DB Sourcing products on Wednesday, May 13, 2026 at 8:00 PM ET. Users can expect a short (5-10 minute) outage while the new code is deployed to production.

Flowpoint Service Delayed
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are experiencing delays in some Flowpoint Routes. We are currently investigating.

Unable to connect EQH
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2026

Users Unable to Log in to EQD Hosted Servers
  • Resolved
    Resolved

    The incident has been resolved. All services are now operating normally.

    We apologize for any inconvenience this may have caused.

  • Identified
    Identified

    eqhFS1 issue has been resolved . We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We’re still working on a fix for this issue. The problem is occurring during the eqhFH1 and eqhFS1 connection step. While users are currently unable to connect, the servers remain operational and there is no risk of data loss.

EQD Service Updates
  • Completed
    April 30, 2026 at 5:00 AM
    Completed
    April 30, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    April 30, 2026 at 2:00 AM
    In progress
    April 30, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    April 30, 2026 at 2:00 AM
    Planned
    April 30, 2026 at 2:00 AM

    We will be performing scheduled maintenance on our EQD Hosted Environments this Wednesday evening, April 29.

    Maintenance will begin at 10:00 PM ET / 7:00 PM PT.

    We appreciate your patience and will notify you once maintenance is complete.

Admins Cannot Log in to Chili Backoffice
  • Resolved
    Resolved

    Chili has resolved this incident.

  • Investigating
    Investigating

    Chili Publish is experiencing an outage with their backoffice platform. We are in contact with the team at Chili Publish to get a resolution to this issue. The issue is not on the Demandbridge side. At this time, we believe that front end users are not impacted.

Slow Performance on EQD Server FH2
  • Resolved
    Resolved

    This incident has been resolved.

    We were experiencing high volume on EQD Server FH2. This was due to a long running process that was CPU and disk intensive. At this time, CPU levels have returned to normal. Thank you for your patience.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    We are currently investigating slowness on our FH2 server.

DB Commerce Scheduled Maintenance
  • Completed
    April 23, 2026 at 1:00 AM
    Completed
    April 23, 2026 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    April 23, 2026 at 12:00 AM
    In progress
    April 23, 2026 at 12:00 AM
    Maintenance is now in progress
  • Planned
    April 23, 2026 at 12:00 AM
    Planned
    April 23, 2026 at 12:00 AM

    We will be deploying planned changes to our DB Commerce system on April 22, 2026 at 8:00pm ET. Users may experience a short (5-10 minute) outage while new code is deployed.

Mar 2026

Scheduled Maintenance – Windows Server Updates
  • Completed
    March 26, 2026 at 1:00 AM
    Completed
    March 26, 2026 at 1:00 AM

    As part of our ongoing commitment to security and reliability, we will be applying Windows Server updates during a scheduled maintenance window.

    Maintenance Window: March 25, 2026, 6:00 PM – 9:00 PM PST

    During this time, access to services will be unavailable. We appreciate your patience as we complete these necessary updates and restore full functionality as quickly as possible.

  • Planned
    March 26, 2026 at 1:00 AM
    Planned
    March 26, 2026 at 1:00 AM

    As part of our ongoing commitment to security and reliability, we will be applying Windows Server updates during a scheduled maintenance window.

    Maintenance Window: March 25, 2026, 6:00 PM – 9:00 PM PST

    During this time, access to services will be unavailable. We appreciate your patience as we complete these necessary updates and restore full functionality as quickly as possible.

DB Commerce Scheduled Maintenance
  • Completed
    March 26, 2026 at 1:00 AM
    Completed
    March 26, 2026 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    March 26, 2026 at 12:00 AM
    In progress
    March 26, 2026 at 12:00 AM
    Maintenance is now in progress
  • Planned
    March 26, 2026 at 12:00 AM
    Planned
    March 26, 2026 at 12:00 AM

    We will be releasing software updates to DB Commerce Legacy and Responsive on Wednesday, March 25 at 8:00PM Eastern time. Expect a short outage as new software updates are released.

DB Commerce Partial Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    This morning, we experienced malicious traffic targeting our site. This resulted in site slowness and errors. During our efforts to protect the environment, one of our security controls responded too aggressively, which temporarily caused some legitimate customer requests to be blocked. We have identified the issue, adjusted the protection settings, and restored normal access. We continue to monitor the environment closely. In addition, we have added additional controls to prevent an event like this in the future.

Sites Unavailable on DB Commerce
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
DB Commerce Scheduled Maintenance
  • Completed
    March 12, 2026 at 1:00 AM
    Completed
    March 12, 2026 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    March 12, 2026 at 12:00 AM
    In progress
    March 12, 2026 at 12:00 AM
    Maintenance is now in progress
  • Planned
    March 12, 2026 at 12:00 AM
    Planned
    March 12, 2026 at 12:00 AM

    We will be doing a software release on DB Commerce. Expect a short (less than 5 minute) outage while code is updated in production.

Mar 2026 to May 2026

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